Friday, May 28, 2004
Anyway, so we go through the Apple website to start our request for service. They send us a box with instructions for sending in the iPod. The box comes with foam packaging, a little self sealing plastic bag for the iPod, and strips of tape to use to seal the box again. It's an entirely self-contained return package, which I thought was pretty cool. After I finished packing it up I just had to tear off the top label, the one with my address on it, and underneath was a new label to ship it back to Apple. I found my local Airborne Express drop box and less than an hour after the box was delivered to me it is now waiting to be sent back to Apple. Now that's good customer service.