Monday, December 05, 2005
I usually have bad airline experiences to share here, so I thought I would share a good one instead. Or how about a trio of good ones:
- Last January some may remember when Jie and I spent 6 hours on the tarmac in Atlanta due to an icestorm. Despite the fact that it was a weather event, AirTran refunded our tickets and gave us a free roundtrip flight. Now, they didn’t exactly make it easy to use the roundtrip, but through perseverance and sheer willpower Jie got the flights we wanted. Well, until a few days later I scheduled a trip to Chattanooga, Tennessee for the Division I-AA National Championship. I had to change my flight to stop in Atlanta on Thursday on the way down to Houston and change Jie’s to fly to Houston on Saturday instead of Friday. AirTran made the changes without even charging us extra!
- Shortly after changing my AirTran flight, I needed to book a one-way flight on Continental to fly from Atlanta to Houston. I booked the flight, went out with Jie to Melanie’s house, and then came home and realized that I had booked the wrong date! I was too lazy to call them so I just cancelled the itinerary online and then booked for the right date. Well, when you cancel online it doesn’t give you a refund, so when I saw both charges on my CC bill I called them and they immediately refunded the extra ticket at no charge. Now, I know that’s what they should do, but it’s nice that there wasn’t some stupid fee.
- On our American flight to Chicago this weekend we were delayed due to weather in Chicago. The gate attendant in the airport actually notified us before we boarded about the situation, as well as the fact that we had to board so the plane could free up the gate. Once we boarded and found a parking spot somewhere on the tarmac the pilot did an outstanding job of keeping us informed throughout the 45 minute what of what was happening. Even though he had no new info for about the first 40 minutes he still came on twice and told us there was no news yet. That is the way to keep customers happy in a less-than-ideal situation.
Ok, must get back to writing papers…
Oh yeah, if any loyal readers out there have access to Rose Bowl tickets at something approximating face value please let me know! We’ll be there!!!